Refund Policy

Return Policy

Please, read this first before initiating a return. Raise a query by clicking the Support button in case of any concerns.

Returns will be accepted only when the following conditions are met:

·         The product is returned in proper OEM packaging with no damage, scratches, or dents

·         Product packaging is preserved in original condition with no damage, scratches, or grease stains 

·         The product is unused and in the same condition as it was at the time of receipt (with no sign of installation)

·         Return request initiated within 10 days after products are delivered

·         If received part(s) is damaged, return request is initiated within 1 day of product delivery (10 days return window not applicable)

Exemptions from the policy:

·         Items which belong to the following categories are not subject to refund: electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards etc.)

·         Vendors/merchants can have their own requirements or refund policy.

Key Points:

·         Customer can initiate the return from their order panel in theautoconnect.in

·         Customer shall check the consignment for any Physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics.

·         We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with product share it at support@theautoconnect.in.

·         In case of a return, do make a video while repacking the parts.

·         While returning the package, the customer should make sure that the parts are repacked properly to ensure it doesn’t get damaged in transit as the auto connect shall not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.

·         In case of a manufacturing defect/item's fault claim, the customer has to get the part inspected by a brand authorised service centre & get an inspection report/document for further investigation. 

·         The final decision, in manufacturing defect/item's fault claim will be taken by the auto connect & the supplier.

·         Depending on the route and logistics services provider delivery time may vary. We cannot guarantee that we will receive your returned item.

·         If you are self-shipping an item that costs more than Rs. 3500, you should consider using a trackable shipping service or/and purchasing shipping insurance.

·         Shipping and finance (gateway) costs are not subject to refund. The cost of return shipping can be deducted from your refund.

·         If the return claim was rejected, we will send it back on the customer's request or scrap after 30 days of keeping at stock. The customer will be responsible for paying all related shipping costs.

Refunds:

After the returned part is received, inspected, and approved by our QC team, it would take 1 day for the refund to initiate.

It usually, takes up to 5-7 working days for the refund amount to reflect in your source account. If you do not receive the refund within the above said time, please, contact your bank.

Prepayment:  In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it was originated, i.e the Source account.